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Windows GPO / RDP policy troubleshooting

Items to watch out for when implementing GPO / RDP security policies on a Cameyo server

In most configuration scenarios, Cameyo manages its own Windows user profiles and accounts. Depending on the Cameyo's server configuration (online.cameyo.com/servers), a Cameyo user profile's lifecycle can either be temporary ("Temporary users"), in which case user accounts and profiles are created and suppressed upon session start / end, or it may live longer, assigning each physical Cameyo user to the same Windows profile ("Cameyo accounts").

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Given the extreme complexity of Windows GPO settings it is difficult to establish an exact guideline for GPO do's and do not's, but here are some main high-level items to beware of:

  • Remote users: Cameyo-managed user accounts must be part of the Remote Desktop Users usergroup. When generating users, Cameyo adds then to this usergroup. But it may be that your Active Directory / GPO policy overwrites it once in a while, thereby removing those users from this usergroup.
  • Password enforcement rules: Cameyo-managed user accounts have their own password. Cameyo-managed passwords are extremely long and complex. Make sure your GPO policy does not impose a maximum password length or limitation, as Cameyo passwords typically grow beyond human password length or complexity.
  • Internet filtering, connectivity and proxying: Cameyo's modules require access to the Cameyo portal. Sometimes corporate network policy restricts some computers or users to a predefined set of URLs, or requires going through a proxy. Make sure you exclude Cameyo's Web addresses: at least files.cameyo.com, online.cameyo.com on port 443.

For more information about troubleshooting RDP-level connectivity issues, see Diagnosing RDP connectivity issues.